Admin Setup

You can customize your Destiny Help Desk setup, and manage users, rules, and permissions.

The following topics cover managing users:

• Manage Destiny SSO Groups
• Manage users
• Manage roles and permissions
• Create and manage teams
• Replace a user

The following topics cover general setup:

• Manage general settings
• Manage campuses/locations
• Manage buildings
• Manage spaces

The following topics cover request setup:

• Manage request types
• Manage request status settings
• Manage approval paths
• Set up request categories for walk-through mode
• Manage custom field lists and sections
• Manage projects
• Allow users to create requests via email
• Set up auto-assign for requests
• Use satisfaction surveys
• Set up notification rules for request status change
• Allow users to notify additional users
• Add an On Hold status reason
• Set up labor types
• Create a custom form for outside users