Set up labor types

When a user logs work on a request, they can select the labor type from a drop-down list. To set up labor types in Destiny Help Desk, you need the Manage Site Settings administrative permission.

To add a labor type:

1. Select Settings > Setup Items > Manage Labor Types.

   

2. Click +Add Labor Type. The Labor Types page appears.

   

3. Do the following:
   1. Enter a name.
   2. Select if you want to set this labor type as the default.

4. Click .

To edit an existing labor type:

1. Select Settings > Setup Items > Manage Labor Types.
2. In the row you want to edit, click .
3. Make the desired changes.
4. Click .

To delete an existing labor type:

In the row you want, click .