Allow users to notify additional users

Destiny Help Desk users with the Manage Site Settings permission can let users add 'additionally notified' users to a request. The additional users will receive email notifications as the status of the request progresses, even though they did not submit the request. Email notifications are sent when:

• The status changes to:
  • Canceled
  • On Hold
  • Completed
  • Closed

• Any notes are added.

To allow users to notify an additional user:

1. Select Settings > Manage Request Types. The Manage District Settings page appears.

2. Next to Additionally Notify Permission, use the drop-down to select who can add a notification:
   • Admin Only: Users with the Assign Requests or Edit Requests permission
   • All Users
   • Hide Field

3. Click Save.