Notify additional users

If the Additionally Notify Permission setting is enabled, you can notify additional users of a request status even if they were not on the original request. They will receive email notifications as the request status progresses. Email notifications are sent when:

  • The status changes to:
    • Canceled
    • On Hold
    • Completed
    • Closed
  • Any notes are added.

Note: You can only add additionally-notified users if this setting is enabled by an administrator.

To add an additional user when submitting a new request:

  1. Click New Request.
  2. Do any of the following:
    • Use the Additionally Notify multi-select field to find the user(s) you want.
    • Add a user, if not found in the multi-select field:
      1. Click Add icon.
      2. Enter the contact's information.
      3. Click Save.
  3. Complete the rest of the fields.
  4. Click Submit Request.

To notify an additional user on an existing request:

  1. Select Requests > View All Requests.
  2. Next to the request you want, click Person icon. The Update Notified Users pop-up appears.

    Update notified users pop-up

  3. Select the user(s) you want to add.
    Note: To delete a user, next to their name, click X.
  4. Click Save.