Submit a request

Destiny Help Desk uses a step-by-step walk-through mode to help users create a request for submission.

Instead of walk-through mode, your district may have enabled the single-form page.

Important: Each district sets up their own Request Category hierarchy. Your categories may differ.

Note: For more information on submitting a request in Help Desk, watch this video.

Step 1: Who is this request for, and what is this request about?

1. Select Requests > Submit Request > Help Desk. The New Help Desk Request page appears.

   Note: This screen will vary, depending on how your district has set up requests.

   

2. Do the following:
   • Select who the request is for.

     Notes: Your name is the default. If you have the Can Submit Request on Behalf of Others permission, use the drop-down to select the user this request is for.

   • Click the category your request most closely aligns with.
   • Continue clicking the request category that most closely aligns with your issue until you get to the location page.

   Note: If you choose a Quick Request, the final review form appears. Skip to Step 3: Final Review.

Step 2: What is the location of this request?

1. On the location page, do any of the following: 

   Notes: This step does not appear if the requestor has a default building and space on their user profile page. This page pre-populates a building and space from your request history. You can override the default selection.

   

   1. Use the drop-down to select a Location.
   2. Use the drop-down to select a Space.
2. Click Next.

Step 3: Final Review

1. Review the request to ensure the correct information has been auto-entered in the fields.
2. If any custom fields are displayed, such as Additionally Notify, fill in the information.
3. Click Submit Request.