Submit a request

Destiny Help Desk uses a step-by-step walk-through mode to help users create a request for submission.

Instead of walk-through mode, your district may have enabled the single-form page.

Important: Each district sets up their own Request Category hierarchy. Your categories may differ.

Note: For more information on submitting a request in Help Desk, watch this video.

Step 1: Who is this request for, and what is this request about?

1. Select Requests > Submit Request > Help Desk. The New Help Desk Request page appears.

   Note: This screen will vary, depending on how your district has set up requests.

   

2. Do the following:
   • Select who the request is for.

     Notes: Your name is the default. If you have the Can Submit Request on Behalf of Others permission, use the drop-down to select the user this request is for.

   • Click the category your request most closely aligns with.
   • Continue clicking the request category that most closely aligns with your issue until you get to the location page.

   Note: If you choose a Quick Request, the final review form appears. Skip to Step 3: Final Review.

Step 2: What is the location of this request?

1. On the location page, do any of the following: 

   Notes: This step does not appear if the requestor has a default building and space on their user profile page. This page pre-populates a building and space from your request history. You can override the default selection.

   

   1. Use the drop-down to select a Location.
   2. Use the drop-down to select a Space.
2. Click Next. The Request page shows all the details entered thus far.

Step 3: Final Review

1. Review the request to ensure the correct information has been auto-entered in the fields.
2. Complete any remaining fields.
3. If any custom fields are displayed, such as Additionally Notify, fill in the information.
4. In the Asset field, type or scan the asset's barcode.
5. Click Submit Request.