Manage general settings

Destiny Help Desk users with Administrative Permissions can manage the following settings for the district:

• General
• Requests

To manage General Settings:

1. Select Settings > Setup Items > General Settings.
2. On the General sub-tab, do any of the following:

   

   Field	Description
   Allow Sign in Via Google	Select Yes to allow users to log in with Google single sign-on (SSO). Note: Selecting No removes the Log In With Google button. This can be helpful if your district is using SAML or a different SSO.
   District E-mail for Contact Form	Enter the email address that will receive the contact forms from district staff members.
   Email Reply Message	Type a message to display in the body of an auto-generated no-reply email confirming you received the request.
   Include Buttons in Emails	Select Yes for Approve and Decline buttons to appear in emails.
   Sales Tax	Enter a default sales tax rate for all purchase transactions. Note: The default can be changed when entering a purchase transaction.

3. On the Requests sub-tab, do any of the following:

   

   Field	Description
   Allow Completion Date of Request default to last labor entry date on Request	Do one of the following: Select Yes for the completion date of the request to show the last labor date entered (including if a user adds labor when the request is completed or closed). Select No for the completion date to be when the status is updated to Complete.
   Allow Edit of Completion Date in Request	Select Yes to let users with Edit permission change the completion date.
   Labor Rows on Print Request Form	Enter the number of rows you want displayed on the Print Request form.
   Request IDs based on Fiscal Year	Select Yes to reformat your Request ID numbers based on the fiscal year.
   Urgent Priority Message	Type a custom message to display when a user selects Urgent for a request.

4. Click Save.