Customize urgent request prompt

Destiny Help Desk users with the Manage Site Settings administrative permission can customize the confirmation message shown when a user marks a requests as urgent.

The requester can then click:

• OK to create the request.
• Cancel to edit and resubmit the request as less urgent.

To set up a customized confirmation message for urgent requests:

1. Select Settings > Setup Items > General Settings.
2. Click the Requests sub-tab.
3. Next to Urgent Priority Message, enter the desired text.
4. Click Save.