Set up notification rules for request status change

Destiny Help Desk users with the Manage Site Settings administrative permission can set up rules to automatically send notifications when a request's status changes, based on:

• Request type
• Building
• Problem type

To add or edit a notification rule:

1. Select Settings > Manage Auto Notify.
2. Do any of the following:
   • To add a new notification, click .
   • To edit an existing notification, click .

   The Manage Auto Notify page appears.

   

3. Do any of the following:

   1. Enter a name for the rule.
   2. Click the desired request category.

      Note: Request categories will vary based on your district setup.

   3. Select the building(s) this rule applies to.
   4. Select which status(es) this rule applies to.
   5. Select the user(s) you want to notify.
   6. Select the team(s) you want to notify.

      Note: This automatically notifies every user on the selected team.

4. Click Save.

To delete an existing notification rule:

1. Select Settings > Manage Auto Notify.
2. On the existing notification rule you want, click .
3. Click Delete.