Update requests assigned to you

As an assignee of requests, you can update requests in Help Desk in the following ways:

Put a request on hold

Upload a file to a request

Print work forms

Print request details

Add an internal note to a request

Notify additional users

View notifications

Add labor by user

View request history

Copy a request

Reopen a closed request

View requests on a mobile device

View the calendar

You can also see what each request status means.