Upload a file to a request

Destiny Help Desk users can upload a file to an existing request.

Example: A requestor might upload an image of their keyboard to show which keys are missing.
  1. Select Requests > My Requests.
  2. Click the Request ID for the request you want.

    All Requests page with request ID highlighted.

  1. Click the Files tab.

    Request with Files tab highlighted

  1. Click Add Files.
  2. Select the file(s) you want to upload.

    Notes:

    • The max file size is 2 GB.
    • Only the user who uploaded a file can delete it.
  1. Click Open.