Reopen a closed request

Destiny Help Desk lets users reopen a closed request. To reopen a request that has been declined, canceled, completed, or closed, you must either:

  • Be the user who declined or canceled the request
  • Have any of the following permissions:
    • Approve requests
    • Approve on Behalf of Others
    • Close Requests
    • Complete Requests
Example: A technician accidentally completes a request before work is finished. They can reopen the request.
  1. Select Requests > Closed Requests.
  2. Click the Request ID you want.
  3. In the status drop-down, click ReOpen.

    Status Closed to Reopen