About request statuses

Destiny Help Desk lets you track your requests with 10 request statuses.

Notes:

  • All users will see the status.
  • You can change a status based on your permissions.
Status Description

Pending

Request is awaiting approval.
Approved Request is approved, but not assigned to a staff member.
Assigned Request is assigned, but work has not started.
In Progress Work has been started.
Completed Work is completed.
On Hold Work is on hold pending funding, shipment of parts, etc.
Closed

Request is closed.

Note: Districts may use this for a supervisor to close the request after a technician has marked it complete.
Declined Request was not approved.
Canceled Request was canceled by the requestor or admin.
Duplicate Request was merged into another request.