Asset Overview

By managing assets in Help Desk, you can see what requests the assets are tied to and see related inventory needed for the assets all in one place. There are also reports to help you manage your assets.

The following topics help you manage your assets in Help Desk.

Setting up assets:

• Sync items from Resource Manager
• Add asset types to custom fields

Adding and editing assets:

• Manage assets
• Manage asset type
• Manage asset sub-types
• Associate inventory with asset sub-types
• Link assets to preventative maintenance task
• Quick update (Assets)
• Mass update assets

Manage Assets :

• Create a request for an asset
• Search for an asset
• Mass circulation
• View asset request history

Asset reports:

• Asset Report