View Help Desk reports

Destiny Help Desk admin users can easily view reports.

Click Reports, then select your desired report.

Reports include:

Report	Description
Request	Shows the total number of requests in a set time frame and the average number of days requests are open.
SLA (Service level agreement)	Shows the total number of requests that are linked to an SLA; as well as the number that are compliant, at risk, and have breached either the first response and/or resolution time.
Purchases	Shows the purchase transaction history for all requests, as well as total cost and total number of purchase transactions.
Labor	Shows the total number of labor hours for each user, the average days open, and the total labor cost.
Total Cost	Shows the total number of requests, total labor costs, total purchase costs, total inventory costs, total costs, and the average cost per request.
Asset	Shows the total number of requests, total labor hours and costs, total purchase costs, total inventory costs, and total cost per asset.
Inventory Tracking	Shows the total change in quantity for each inventory item used within a certain time period. Each inventory item also shows every individual change made for the set time frame.
Inventory Consumption	Shows the total number of inventory items used, as well as the total cost of those items for a certain time period.
Inventory Received	Shows the total number of inventory items received, as well as the total cost of those items for a certain time period.
Inventory Request	Shows all inventory requests for selected dates.
Inventory Request Detail	Shows details for all inventory requests for selected dates.
(Request) Summary Dashboard	Shows bar, column, pie, and line charts with request data, such as the total, open, and closed requests, along with requests submitted and completed based on various criteria.
Labor Dashboard	Shows bar, column, pie, and line charts showing labor costs, such as by hour, user, month, building.
Total Cost Dashboard	Shows bar, column, pie, and line charts showing total costs, such as per request, labor, and building.
Technology Summary Dashboard	Shows bar, column, pie, and line charts showing data, such as total costs and total requests.