Run a Labor Report

Destiny Help Desk users with the View Labor and Purchases Reports permission can run a Labor Report. This report shows the total number of labor hours for each user, the average days a request is open, and the total labor costs.

You can customize your view of this page.

To view the Labor Report, select Reports > Labor Report. The report defaults to today's date.

Labor report

To target the data you want, do any of the following:

To... Then...
Modify the date range
  1. Use the drop-down to select Labor Date, Submitted Date, or Completed Date.
  2. Click the start date field, and use the calendar to select the desired date.
  3. Click the end date field, and use the calendar to select the desired date.
  4. Click View.
Choose a preset time period Use the drop-down to select the desired time period.
Add or remove columns
  1. Click Columns.
    Select Columns pop-up.
  2. To add a column, from the Unselected section, select the column you want to display and then click the right arrow.
  3. To remove a column, from the Selected section, select the column you want to remove and then click the left arrow.
  4. To change the order columns appear, drag and drop into the desired order.
  5. Click Save.
Note: All custom fields for requests are available as a selectable column.
Filter a column
  1. In the column you want, click Three dots icon.
  2. Select the desired filters.
  3. Click Filter.
Print the report Select Actions > Print PDF. The report appears in your Downloads folder.
Export an Excel file Select Actions > Export to Excel. The report appears in your Downloads folder.