Reroute a request for approval

Destiny Help Desk users with the Reroute Requests permission can send a request to a user who is not part of the usual approval process.

Example: Requests over a certain dollar amount need to be approved by the Business Office.

1. Select Requests > View All Requests.
2. Click the request's ID.
3. Select Actions > Reroute.

   

   The Reroute pop-up appears.

   

4. Do the following:
   1. Use the multi-select drop-down to find the user(s) to approve the request.
   2. If desired, add any notes.
5. Click Reroute.