Manage canned responses

Destiny Help Desk users with the Assign Requests to Others or Can Be Assigned Requests permission can add, edit, and delete canned responses (preset messages for frequently-used situations).

To add a canned response:

1. Select Requests > Canned Responses. The Canned Responses page appears.

   

2. Click + Add Response. The Manage Canned Response page appears.

   

3. Do the following:
   1. Enter a Name.
   2. Enter the desired Response.

4. Click Save.

To edit a canned response:

1. Select Requests > Canned Responses. The Canned Responses page appears.

   

2. In the row of the response you want to edit, click . The Manage Canned Response page appears.

3. Made any edits you want.

4. Click Save.

To delete a canned response:

In the row of the response you want, click .