View the Request Summary Dashboard

The Request Summary Dashboard shows several data points at a glance. From any of the bar, column, pie, and line charts, you drill down to get the information you need. You can also export the data to a PDF to save and share the data.

To view the Request Summary Dashboard:

Select Reports > Summary Dashboard.

 

To filter your results:

You can show a subset of data by clicking a section of either a pie chart or graph. All information within the report adjusts accordingly.

You can also use the filters on the upper-left side of the page. Click Filter to see them.

Request Summary dashboard filters.

Click the filter you want, and then select from the drop-down.

Note:The date filter defaults to the last three months. Data is available the past 15 months.

The filtered results appear in all charts and graphs.

To save and share a filter:

  1. At the bottom of the Report Filtering pop-up, type a name for your filter.
    Save Filters.
  2. Click Save Filters.
  3. To share the filter with a user who has the Enhanced Reports Administrative Permission, click Share filter.
    Share filter button.
  4. Search for the user.
  5. Click Save.

The Request Summary Dashboard includes:

Data Related widget
Number of total requests Total requests widget
Number of open requests Number of open requests widget
Number of closed requests
Average requests submitted per day Average number of requests per day widget.
Requests created per month Request created per month line chart example
Requests completed per month Requests completed per month line chart example
Average days from submitted to completed Average number of days from submitted to completed number widget.
Average days from assigned to completed Average number of days from assigned to completed widget.
Average hours from submitted to completed Average number of hours from submitted to completed widget.
Average hours from assigned to completed Average number of hours from assigned to completed widget.
Requests by request type Requests by request type pie chart.
Requests by status Requests by status pie chart example.
Submitted requests by building Requests by building bar chart example.
Requests assigned per user Requests assinged per user and requests completed per user pie chart examples.
Requests completed per user Requests completed per user pie chart example
Top 10 request categories Request categories top 10 pie chart example.
Requests assigned per user Requests assigned per user bar chart example.
Request statuses per building Requests status per building bar chart example.
Average days from assigned to completed per user Average days from assigned to completed per user bar chart.
Requests by priority Requests by priority pie chart example.
Top requestors Top requestors and top spaces bar graph example.
Top spaces Top spaces bar graph example.

Create a PDF 

  1. Select Reports > Request Summary Dashboard.
  2. Set any filters you want.
  3. At the top of the page, select Print Charts.
    Print Charts button.