Integrate Help Desk with Resource Manager

Before using Destiny Help Desk with Resource Manager, you need to do the following:

• Purchase a Help Desk subscription.
• Upgrade to Destiny version 22.5.
• Enable Unified Navigation in Destiny Back Office.
• Set up Destiny SSO groups in Help Desk to give users access to it.
• Ensure the Destiny Administrator enables Help Desk on the Update District Sites page in Destiny Back Office.

  Note: For more information on the Update District Sites page, see Set up your district and schools in Destiny Back Office Help.

• Set up Resource Type Categories for each template to reflect either IT/Technology or Other in Resource Manager (Catalog > Add Resource > Edit Templates sub-tab) so Help Desk knows which resource types to include and exclude.

  Note: For more information on resource templates, see Add and update resource type templates in Destiny Back Office Help.