Approve and assign requests

Destiny Help Desk Administrators with the Approve Requests and Assign Requests to Others permissions can approve and assign requests.

Note: For more information on approving and assigning requests in Help Desk, watch this video.

  1. Navigate to pending requests by doing one of the following:
    From the... Then...
    Pending My Approval page
    1. Select Requests > Pending My Approval.
    2. On the request you want, click Approve-Assign icon..
      Note: The Approve/Assign icon only shows for pending and approved requests.

    • Dashboard

    • Open Requests page

    • View All Requests page

    1. Next to a request, click the Request ID Request ID button.. The request details page appears.

      Request status drop-down.

    2. From the Pending drop-down, select Assign.
      Note: You may need to click Approve before Assign is available.
  2. The Approve/Assign Request pop-up appears.
    Approve/Assign Request pop-up
  3. Do any of the following:
    • Select the user(s) you want to assign the request to.
    • Select the priority.
    • Add any Internal Notes.
  4. Click Approve/Assign.