Set email notifications

Help Desk lets users set up their own email and text notifications, such as to be alerted when a request is approved or closed.

1. In the top-right corner, next to your name, select > Profile. The Manage Profile page appears.

   

2. To enable notifications, do any of the following:

   For...	Then...
   Text notifications Note: Mobile phone number will only be used for texts.	Enter your mobile phone number. Select one of the following checkboxes: Text Text (Only Urgent Requests)
   Email notifications	Enter your email address. Select the E-Mail checkbox.

3. To allow pop-up notifications, select the Show notification pop up for updated notes and new Requests checkbox.
4. Under Notifications, select the desired checkboxes to determine the types of notifications you want to receive.

   

5. Click Submit.