Search for a request

Destiny Help Desk lets users search for a request by ID or keyword in the description.

To search in Requests:

1. Select Requests > View All Requests.
2. In the page's search bar, enter a Request ID or keyword.

   

3. Click .

To search from any page:

In the top-right corner, enter a Request ID or keyword in the universal search bar.

Note: When using universal search, Help Desk looks in the following fields: Description, Create user, Building, Purpose, Problem type, Budget code, Assigned users, Request ID, and Notes (including numbers within a note).

Search results appear as you search.